ClientCare®
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ClientCare® Silver Subscription
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The Silver Subscription is designed with the expert modeler in mind. As a Silver subscriber, you will receive regular updates and upgrades on CD as they become available, discounts on training and books, as well as unlimited and prompt access to Technical Support, 7 days a week. With the Silver Subscription, maintaining your competitive edge will become second nature.
WHO SHOULD CONSIDER A SILVER SUBSCRIPTION?
You should consider a Silver Subscription if you want free access to the most recent versions and maintenance releases of your software during the subscription period, and unlimited and prompt access to technical support. Three (3) engineering support incidents per year are included at no cost. A Silver Subscription may be a comfortable fit for modelers and designers with several years of experience who use Haestad Methods software on a regular basis.
WHAT DOES THE SILVER SUBSCRIPTION INCLUDE?
New Versions and Maintenance Releases
- Access to a secure area on Haestad Methods' web site from which you can download any new version or maintenance release that becomes available during your subscription.
- Notification by mail, e-mail, or fax of new versions and maintenance releases.
- Receive a CD containing the new software.
Support Services
- Access to Technical Support Specialists for an unlimited number of Technical Support incidents 7 days a week via telephone, fax, and e-mail.
- Access to Engineering Support Specialists for up to three (3) Engineering Support incidents per year 7 days a week via telephone, fax, and e-mail. Additional coverage available on a per incident basis for a fee.
- Guaranteed response during the same business day.
- Access to the most up-to-date technical information through the secure Haestad Methods Technical Support web site and KnowledgeBase.
Other Benefits
- 20% discount on Haestad Methods' workshops
- 10% discount on books from Haestad Press®
These benefits are valid for Licensee Representatives at the account for which the ClientCare Program was purchased. The price reductions are only valid during the ClientCare Program subscription period.
* Cannot be applied toward previous purchases or invoices. Cannot be combined with any other offers.
Subscription Fee
- One-Year Renewable Subscription: 32% of the software's current list price
- Two-Year Subscription: 52% of the software's current list price
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