ClientCare®
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ClientCare® Gold Subscription
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The Gold Subscription was developed for customers who view their software operations as “mission critical” to their organization’s success. This subscription offers the widest range of services and the highest accessibility to our engineering staff.
WHO SHOULD CONSIDER A GOLD SUBSCRIPTION?
You should consider a Gold Subscription if you want free access to the most recent versions and maintenance releases of your software during the subscription period, and unlimited and immediate access to both technical and engineering support services. A Gold Subscription may be a comfortable fit for modelers and designers, both experienced and inexperienced, who frequently use Haestad Methods' products. Also, the Gold Subscription comes with discounts for all Haestad Methods' products and services.
WHAT DOES THE GOLD SUBSCRIPTION INCLUDE?
New Versions and Maintenance Releases
- Access to a secure area on Haestad Methods' web site from which you can download any new version or maintenance release that becomes available during your subscription.
- Notification by mail, e-mail, or fax of new versions and maintenance releases.
- Receive a CD containing the new software.
Support Services
- Access to Technical Support Specialists for an unlimited number of Technical Support incidents 7 days a week via telephone, fax, and e-mail.
- Access to Engineering Support Specialists for an unlimited number of Engineering Support incidents 7 days a week via telephone, fax, and e-mail.
- Immediate response.
- Access to the most up-to-date technical information through the secure Haestad Methods Technical Support web site and KnowledgeBase.
Other Benefits*
- 30% discount on Haestad Methods' workshops
- 20% discount on books from Haestad Press®
- 10% discount on all other Haestad Methods' products
These benefits are valid for Licensee Representatives at the account for which the ClientCare Program was purchased. The price reductions are only valid during the ClientCare Program subscription period.
* Cannot be applied toward previous purchases or invoices. Cannot be combined with any other offers.
Subscription Fee
- One-Year Renewable Subscription: 35% of the software's current list price
- Two-Year Subscription: 55% of the software's current list price
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