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The Bronze Subscription is our entry-level customer service plan designed for the occasional user of Haestad Methods software. The Bronze plan includes unlimited and timely access to Technical Support, but only offers Engineering Support on a per-incident basis. Accordingly, the Bronze plan is not recommended for the novice modeler.

WHO SHOULD CONSIDER A BRONZE SUBSCRIPTION?

You should consider a Bronze Subscription if you want free access to the most recent versions and maintenance releases of your software during the subscription period, and unlimited and timely access to technical support. A Bronze Subscription provides a good introduction to the ClientCare program, and may be a comfortable fit for experienced modelers as well.

WHAT DOES THE BRONZE SUBSCRIPTION INCLUDE?

New Versions and Maintenance Releases

• Access to a secure area on Haestad Methods' web site from which you can download any new release or maintenance version that becomes available during your subscription.
• Receive the software on CD for an additional charge of $50 per release.

Support Services

• Access to Technical Support Specialists 7 days a week via telephone, fax, and e-mail. Complete coverage for an unlimited number of Technical Support incidents.
• Access to Engineering Support Specialists 7 days a week via telephone, fax, and e-mail, charged on a per incident basis.
• Guaranteed response by the next business day or sooner.
• Unlimited access to the most up-to-date technical information through the secure Haestad Methods Technical Support web site and KnowledgeBase.

Other Benefits*

• 10% discount on Haestad Methods' workshops

* Cannot be applied toward previous purchases or invoices. Cannot be combined with any other offers.

Subscription Fee

• One-Year Renewable Subscription: 29% of the software's current list price
• Two-Year Subscription: 48% of the software's current list price